Frequently Asked Questions
Everything you need to know about our sustainable style and services.
What is your return policy?
We offer a 15-day return policy from the date of delivery for items in their original condition. Please note that a small restocking fee may apply, and some items marked as final sale are not eligible for return.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within North America. Express shipping options are available at checkout if you need your items sooner.
Are your materials sustainably sourced?
Yes, sustainability is at our core. We use recycled polyester, organic cotton, and eco-friendly dyes to minimize our environmental footprint while maintaining high-quality standards.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your Frank And Oak account to view the real-time status of your delivery.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to more international destinations in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.